FAQ

What types of jewelry does Aplós Studio offer?

Aplós Studio offers a range of timeless jewelry crafted from 925 sterling silver, plated with rhodium, 18k gold, or 22k gold. Our collections feature rings, earrings, and necklaces, all thoughtfully designed with a focus on simplicity and organic shapes inspired by nature.

How can I ensure the longevity of my jewelry?

To maintain the quality and appearance of your jewelry, it is recommended to store it in a cool, dry place and avoid exposure to harsh chemicals. Regularly clean your pieces with a soft cloth to remove any dirt or oils that may accumulate over time.

How do I use the polishing clothes?

To use the polishing cloth, gently rub the surface of your jewelry in one direction, focusing on tarnished areas or spots that need extra shine. Avoid excessive pressure to prevent scratching, and do not polish in a circular motion. Do not wash the polishing cloth, as it contains special cleaning agents to help maintain your jewelry's luster.

Will silver tarnish?

Yes, silver can tarnish over time when exposed to air, moisture and chemicals. Tarnishing is a natural process caused by a reaction between silver and sulfur compounds in the air, leading to a dark or dull appearance. However, regular cleaning and proper storage can help slow down tarnishing and keep your silver jewelry looking its best.

How should I care for my silver jewelry while wearing it?

Frequent wear can actually help prevent silver from tarnishing. When silver jewelry is worn regularly, the natural oils in your skin help slow the tarnishing process. However, exposure to harsh chemicals, lotions, or perfumes while wearing the jewelry can accelerate tarnishing. To protect your silver, apply your makeup, perfume, or lotions first and put on your jewelry last. Similarly, when undressing, remove your jewelry first to avoid contact with any residual products. This will help keep your silver looking its best.

What is the return policy for Aplós Studio products?

Aplós Studio offers a 30-day return policy. Items must be unworn, unused, and in their original packaging to be eligible for a return. Please note that shipping charges are non-refundable, and we do not accept exchanges.

How long does shipping take for orders placed with Aplós Studio?

All orders are dispatched within 1-2 business days. The average delivery time for standard shipping within the contiguous United States is approximately 4-5 business days. For Alaska and Hawaii, the estimated delivery time is 5-7 business days. We also offer $5 credit when choosing no rush shipping.

What should I do if my jewelry arrives damaged or defective?

If your order arrives damaged or defective, please inspect the item immediately and contact us at hello@aplosstudio.com. We will evaluate the issue and provide a solution to rectify the situation.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, such as custom-made and personalized products. We also do not accept returns on sale items or gift cards. Additionally, items that have been used, worn, or are missing original packaging and receipts will not be eligible for return.

How will I know when my order has shipped?

Once your order has been processed, you will receive an email containing a tracking number and shipping details. This allows you to monitor the status of your shipment until it arrives.

What payment methods are accepted at Aplós Studio?

Aplós Studio accepts various payment methods, including major credit cards and digital payment options. All transactions are processed securely to ensure your information is protected.